The Bell Tolls for Staples

Let me preface this by saying I hold no position in Staples that I know of nor am I any kind of financial/investment advisor. This is simply an observation from Joe citizen.

 

This past week I received an order for this book from Alibris. Nothing unusual there, I receive orders from them periodically. I’m also under contract far away from home. Once again, nothing unusual there. Naturally I didn’t get the email about the order from Alibris until around supper time, which seems to be when such emails always arrive. No problem. After supper I’ll just hop over to Staples since they have a shipping counter. Bang my nose went on the door. Store hours are now from 9am-7pm. I got there at 7:04 and the automatic bank vault locks had kicked in.

Given that the Post Office is open for about 15 minutes per day now and nobody with a JOB can actually get to it, I decided to give up my lunch hour to ship the book the next day. After all the person had paid for priority mail. They charged me $39 and change to ship a book which normally costs around $13 at the Post Office. No, the Alibris shipping allowance doesn’t begin to cover the cost of actually shipping a book this heavy, but I’ve always eaten the other $7.

 It seems to me that upper management at Staples no longer wants any walk in business. Given the new store hours I feel it is only a matter of time before they pull a BlockBuster and start dumping all of the store locations to become a mail order only business. For an office supply store it won’t be a smart move. There are plenty of local vendors looking to scoop that business up and plenty of competitors when it comes to ordering on-line.

Western Digital’s Odd Drive Failures

Recently I have both been witness to and heard of a series of odd WD drive failures. The first was a personal experience with an eBay special computer I had purchased for my parents. Naturally these things wait to fail until you are out of state and unable to help the person. The computer was humming along nicely, then just died. They turned it off for about a day and it started running but complained about a couple of corrupted files. I thought they had a virus of some kind or the power supply which made more noise than it should was failing. Once I got home and started diagnosing the problem, I found the hard drive simply hung during a Linux install. The machine would not boot until you unhooked the drive. Replacing the drive with a non WD drive fixed the problem.

 

When I returned to my client site I found they had experienced the exact same problem with an Enterprise class drive. Then I started hearing about others having the same problem. This has to be a logic problem with the firmware. It harkens back to a time when MFM drives would just “stick”. Those drives wouldn’t restart unless you used your finger on the exposed shaft to get it spinning again. These drives don’t have such a condition. The place where they stick appears to be random. As a result I have been buying drives from other vendors since this sounds like a lack of testing. As always, buyer beware.