The marketing looks really great. The implementation is pretty worthless. Forget about getting ANYTHING remotely resembling technical support. All you will get back is badly worded broken English missing most of its prepositions.
They provide all kids of plug-ins which are important to them. Try getting them to add the barest of functionality though….the ability to COUNT the number of times your blog has been visited and to COUNT the number of times an article has been read. A standard plug-in already exists for this in the WordPress community…just don’t EVER expect to see it here.